TP-M5000N

FAQs & Troubleshooting

FAQs & Troubleshooting

The tape colour is not recognised.
I get the error message "Tape colour not recognised" when I install a tape cassette in the printer.

Some tape cassettes are unable to identify their tape colour.
If so, white colour tape is displayed on the editing screen of P-touch Editor, instead of the actual tape colour.
Printing will not be otherwise affected.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-D800W, PT-E550W, PT-H500, PT-P710BT, TP-M5000N

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