TP-M5000N
FAQs & Troubleshooting
The tape colour is not recognised.
I get the error message "Tape colour not recognised" when I install a tape cassette in the printer.
Some tape cassettes are unable to identify their tape colour.
If so, white colour tape is displayed on the editing screen of P-touch Editor, instead of the actual tape colour.
Printing will not be otherwise affected.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models PT-D800W, PT-E550W, PT-H500, PT-P710BT, TP-M5000N
Content Feedback
To help us improve our support, please provide your feedback below.
Installation Machine Setup Connecting to a Computer P-touch Editor (Windows) Printing Network Software Machine Operating System Maintenance Installation Software P-touch Editor (Windows) P-touch Editor (Mac) Error Messages/LED Indications Connecting to a Computer Connecting to a Mobile Device Printing Uninstallation Machine Operating System Installation Maintenance Specifications
General Setup Procedures
USB
Numbering Barcodes Layout Add-ins Templates Printing Using the Software Databases
Print Quality/Print Settings
Printer Driver Firmware P-touch Update Software P-touch Library BRAdmin Professional
BRAdmin Light
Reset Procedure Managing Your Machine with a Web Browser Operations
Mac Windows
Printer Driver
Network Settings
Machine Maintenance
Print Quality Media Databases Add-ins Barcodes Error Messages Operations
Operations Cannot Print
Installation Failure Cannot Print Wi-Fi
Cannot Print Print Quality/Print Settings
Layout Media
Paper/Tape/Label Jam
Machine Reset Procedure
Operations
Product Application Consumables&Accessories
Printer Driver P-touch Editor
Software
Software
Wi-Fi
LED Indications Error Messages on your Computer's Screen
Machine Maintenance
Software
Mac
Windows