QL-550

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 03/09/2014
  • ID: faqp00001664_000

I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)

In Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2, this can be caused by an incompatibility with the USB 3.0 protocol. You can resolve this problem by following these instructions:

  • If the Check Media function does not work, download the latest version of P-touch Editor and install it.
  • If either the Printer Setting Tool/P-touch Utility, or the distributed printing function does not work, you should install the following patch tool instead.

<Downloading/installation procedure>

  1. Close all applications.
     
  2. Make a temporary folder on your HDD [hard disk drive] as the location to save the downloaded file, e.g. C:\brodnt
     
  3. Click the link below, and download the file (u3patch.zip, 160KB) to the temporary folder.
    > USB 3.0 patch tool (u3patch.zip）
     
  4. Once the download is complete, unzip the downloaded file.
     
  5. Double-click the extracted file "u3patch.exe", and install it.
     
  6. When the message "Completed" appears, click OK. Installation is completed.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MW-100, MW-120, MW-140BT, MW-145BT, MW-260, PT-2430PC, PT-9500PC, PT-9700PC, PT-9800PCN, QL-1050, QL-1050N, QL-1060N, QL-500, QL-500A, QL-550, QL-570, QL-580N, QL-650TD, QL-700, QL-710W, QL-720NW, RJ-4030, RJ-4040, TD-4000, TD-4100N

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit