PJ-863
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FAQs & Troubleshooting |
What do the indicator lights mean?
The indicators are lit and flash to indicate the printer’s status. Each indicator may be lit or flash in green, red, orange or blue.
The symbols used in this FAQ explain the meaning of the different indicator colours and patterns:
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Indicator is lit in the colour shown |
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Indicator is flashing in the colour shown |
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Indicator is lit or flashing in any colour |
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Indicator is off |
| POWER | DATA | STATUS |
Bluetooth® |
Description | Solution |
|---|---|---|---|---|---|
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Battery charge completed with the AC Adapter, Car Adapter, or USB Type-C® AC Adapter connected | - |
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Battery charging in progress | - |
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Rechargeable Li-ion Battery in use, battery charge is full | - |
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(Once every four seconds) |
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Rechargeable Li-ion Battery in use, battery charge is half-full | - |
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(Twice every four seconds) |
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Rechargeable Li-ion Battery in use, battery charge is low | - |
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(Once every second) |
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Rechargeable Li-ion Battery in use, charge the battery | - |
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Battery charging while printer is turned off | - |
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Printer in idle mode | - |
 (Once every 3.5 seconds) |
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Printer in sleep mode (Battery charging) | - |
(Once every 3.5 seconds) |
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Printer in sleep mode (Battery not charging) | - |
| / |
(Once every two seconds) |
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Receiving data | - |
| / |
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Printing | - |
| / |
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Buffer contains unprinted data | - |
| / |
(Once every two seconds) |
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Transferring data | - |
| / |
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Maintenance / configuration report printing / Cleaning mode | - |
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Printer in boot mode | To resolve the issue, contact your Brother dealer or Brother Customer Service for assistance. |
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Printer in cooling down mode |
The printer is in cooling down mode. Wait until the paper is fed and printing starts. |
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(Once every second) |
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Communication error | A command outside the specifications or corrupted data was transferred. Reconfirm the command and data, and then send them again. |
| No template error |
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| Memory full error | There is not enough internal memory available when you try to save a label file. Delete any unnecessary files, and then print again. |
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| BLF file error |
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| Maximum print length exceeded error | - | ||||
| Disconnected adapter error (Only when Hybrid Power Supply device setting is enabled.) | - | ||||
| ESC/P Memory full error | The data size to send with the ESC/P command is too large. Adjust the data and send it again. |
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| JPEG file error | Confirm the size of .jpg files, and then transfer the data again. | ||||
| Remaining battery error | - | ||||
(Once every second) |
(Once every second) |
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Mass storage mode error | The file system becomes corrupted or a file is copied while a mass storage file is being processed. Turn off the printer and then turn it on again. |
(Once every second) |
(Once every second) |
(Once every second) |
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System error | Turn off the printer and then turn it on again. If the problem still occurs, contact Brother Customer Service. |
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Bluetooth on, connected | - |
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 (Once every second) |
Pairing with Bluetooth | - |
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(Once every three seconds) |
Bluetooth on, not connected (During auto re-pairing) | - |
(Once every second) |
(Once every second) |
(Once every second) |
(Once every second) |
Bluetooth error | To resolve the issue, contact your Brother dealer or Brother Customer Service for assistance. |
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