What do the indicator lights mean?

The indicators light or blink to indicate the printer's status.

Wi-Fi button Wi-Fi button
Cassette button Cassette button
Swipe-To-Cut panel Swipe-To-Cut panel

 

Wi-Fi button

Status LED Condition Solution
Off
(Off)
No wireless connection -
Blinking in White
(Blinking in White)
Setting up Wireless Direct mode
Lit in White
(Lit in White)
Device and printer directly connected
(Wireless Direct mode)
Blinking in Blue
(Blinking in Blue)
Setting up Infrastructure mode
Blinking fast in Blue
(Blinking fast in Blue)
Wireless connection failed
(An error occurred during Infrastructure mode setup)
Turn off the printer and then turn it on again. Try to connect to Infrastructure mode once again.
For the connection method, see FAQ: “How do I connect the printer to my computer via Wi-Fi®?”
Lit in Blue
(Lit in Blue)
Infrastructure mode
(connected using a wireless LAN access point/router)
-

 

 

Cassette button

Status LED Condition Solution
Off
(Off)
Roll cassette is not installed Install the roll cassette. If the cassette is already installed, remove and reinstall it correctly.
For how to install the roll cassette, see FAQ: “How do I load/change the roll cassette?”
Blinking slow in White
(Blinking slow in White)
Loading roll cassette -
Blinking fast in White
(Blinking fast in White)
Cannot load roll cassette Install the correct roll cassette.
No roll remaining Install a new roll cassette.
Lit in White
(Lit in White)
Roll cassette is correctly installed -

 

 

Swipe-To-Cut panel

Status LED Condition Solution
Middle LED blinking
(Middle LED blinking)
Processing image /
Updating printer software (When the roll cassette is set)
-
All three LEDs light and then only middle LED turns off
(All three LEDs light and then only middle LED turns off)
Updating printer software (When the roll cassette is not set)
After middle LED lights, both end LEDs light
(After middle LED lights, both end LEDs light)
Printing
LEDs light from left to right
(LEDs light from left to right)
Printer is on
LEDs turn off from right to left
(LEDs turn off from right to left)
Printer is off
LEDs blink from left to right
(LEDs blink from left to right)
Cut your printed paper Slide your finger from left to right on the Swipe-To-Cut panel to cut your printed paper.
For how to cut your printed paper, see FAQ: “How do I cut the printed paper?”
All LEDs blink simultaneously
(All LEDs blink simultaneously)
Remove the paper jam Check if paper printed earlier is left or jammed in the Print Output Slot. Hold down the cassette button, remove the roll cassette and the paper.
Swipe-To-Cut panel
(All LEDs lit)
The roll cassette is not installed or cannot be recognised Make sure the roll cassette is installed correctly.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

VC-500W

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