If the pop-up dialogue does not appear, refer to the following:

• Check that the power is ON.


• Check that the USB cable is correctly connected.


• [For PT-1230PC/2430PC]
  Check that the Mode selector switch on the back of the printer is set to "EL" mode.
  
  [For QL-700/800/810W/1100]
  Check that the Editor Lite lamp is lit. If not, press and hold down the Editor Lite button until the green Editor Lite lamp lights up.


• Check that the operating system on your PC is Windows XP or Windows later.

  The pop-up dialogue box auto-run function does not work on Windows 2000.
  (For PT- 1230PC/2430PC and Windows 2000 users, see "How do I start P-touch Editor Lite when connecting the printer to my computer?".)

• Is it the first time the labeller has been connected to your PC?
  
  When you connect the labeller to your PC for the first time, you may encounter a time out by the Windows Shell Hardware Detection service, for example if a process of driver load is delayed finding the labeller or it takes a long time to assign the drive letter.
  
  <The solution>
  Turn off the labeller and disconnect the USB cable from your PC, then reconnect and turn on the labeller again. You only need to do this process once, and the pop-up dialogue box will then appear every time the labeller is connected.


• Even though your PC is supported by Windows XP or later, the pop-up dialogue box may not appear depending on the PC environment.
   

  <The solution>
  For Windows 11 users:

  1. Right-click Start and click File Explorer - This PC.
  2. Double-click your printer's name.
  3. Double-click PTLITE10.EXE to start P-touch Editor Lite.

  For Windows 10 users:

  1. Click Start - (All apps -) Windows System - PC.
  2. Double-click your printer's name.
  3. Double-click PTLITE10.EXE to start P-touch Editor Lite.

  For Windows 8.1 users:

  1. Click This PC in the Apps screen.
  2. Double-click your printer's name.
  3. Double-click PTLITE10.EXE to start P-touch Editor Lite.

  For Windows 8 users:

  1. Click Computer in the Apps screen.
  2. Double-click your printer's name.
  3. Double-click PTLITE10.EXE to start P-touch Editor Lite.

  For Windows XP, Windows Vista and Windows 7 users:

  1. Click Start, and then click Computer.
  2. Double-click your printer's name.
  3. Double-click PTLITE10.EXE to start P-touch Editor Lite.

  For Windows 2000 users:

  1. Click Removable Disk.
  2. Double-click PTLITE10.EXE to start P-touch Editor Lite.