The information on my label is horizontally compressed and not shaped correctly.
Dirt on the tape feed roller may cause the paper to slip.
Follow the steps below to clean the roller with a cleaning sheet.
Do not remove part (A) of the cleaning sheet.
The printed side of the cleaning sheet should be facing upwards.
To purchase a cleaning sheet, contact the retail outlet where the printer was purchased.
If you do not press the Feed button for more than one second, the roller rotates for only 8 mm.
Dispose of the cleaning sheet after use.
Turn OFF the printer's power.
Lift both sides of the lower part of the DK Roll cover on the front side of the printer to open the cover.
Pull up the roll release lever and remove the DK Roll.
Insert edge (A) of the cleaning sheet into the printing unit and guide it out to just in front of the cutter.
After inserting the cleaning sheet into the printing unit, push down the roll release lever and remove the B part of cleaning sheet.
Close the DK Roll cover and turn ON the printer's power.
Press the Feed button for more than one second. The roller rotates for 100 mm. The adhesive face of the cleaning sheet removes any stains or dust on the roller.
If your question was not answered, have you checked other FAQs?
