CM300

FAQs & Troubleshooting

FAQs & Troubleshooting

When I created a cutting data scanning my illustration, some areas were not converted to the cutting lines.

Possible Causes (or Results)

Case1
When scanning the image that includes the following factors, the machine may not convert the image data to the cutting line data you desire.
 

- The color of the pattern is similar to the color of background.
- Patterns are not clearly drawn.
  For example, the patterns with gradation, fading lines or blurry lines.
- The outline is broken in the middle of the pattern.

- Patterns are less than 5 mm square.

- Patterns are an extremely intricate design.
image
 


 

Case2

When scanning the image that includes the following color combinations, the machine may not convert the image data to the cutting line data you desire.

Examples

Illustrations that are the same light color as the background

image
Illustrations that are the same dark color as the background image

 

 

 

 

Case3

The scanner glass is dirty.
 


 

 

Solutions

 

----- Case1 -----


Confirm the original image data you want to scan.
Use the proper illustrations for scanning.



 

----- Case2 -----

You must update the latest software to use this function depending on your model.


If a color that appears as a single color is detected as separate colors, reduce the number of colors. If adjacent colors with a similar brightness are detected as a single color, increase the number of colors.

image

image

 

If the image cannot be still scanned to the cutting line data you desire, try to scan in color recognition mode.

image
 

image

(1) Grayscale recognition mode

(2) Color recognition mode



 

----- Case3 -----

 

Remove the cover at the bottom of the machine, and then clean the scanner glass inside the machine.

>> For details, see  “Cleaning the scanner glass”.

 

img img

 

 

 

 

 

 

 

img

 

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

CM300, CM600DX

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.