PE-DESIGN PLUS2
 |
FAQs & Troubleshooting |
The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.
Case 1:
When opening an embroidery pattern (Application button > [Open] )
Refer to an explanation of Possible Cause/ Solution for the file format you try to open.
| File Format | Possible Cause/ Solution |
|---|---|
| .pes | The data may be corrupted. |
| .phc (machine embroidery format) |
The file cannot be opened, but it can be imported. Otherwise, convert the file to the PES format, and then open it. |
| Other manufacturers' compatible formats (.dst, .hus, .exp, .pcs, .vip, .sew, .jef, .csd, .xxx, and .shv) |
The file cannot be opened, but it can be imported. Otherwise, convert the file to the PES format, and then open it. |
| Incompatible formats | The file cannot be used. |
Case 2:
When importing embroidery patterns ( [Home] tab > [Import Patterns] > [from File] )
Refer to an explanation of Possible Cause/ Solution for the file format you try to import.
| File Format | Possible Cause/ Solution |
|---|---|
| .pes, .phc, Other manufacturers' compatible formats (.dst, .hus, .exp, .pcs, .vip, .sew, .jef, .csd, .xxx, and .shv) |
The data may be corrupted. |
| Incompatible formats | Convert the file to a compatible format, such as PES, and then use it. |
Case 3:
When opening a background image ( [Image] tab > [Open] )
or When opening an image for Stitch Wizard (Auto Punch, Photo Stitch 1 and 2, and Cross Stitch)
Refer to an explanation of Possible Cause/ Solution for the file format you try to open.
| File Format | Possible Cause/ Solution |
|---|---|
| .bmp, .tif, .png and .gif | The data may be corrupted. |
| .jpg |
A progressive JPEG image is not supported. Convert your JPEG file into one with the baseline format. |
| Images in formats other than those listed above |
The file cannot be opened. |
Case 4:
When importing an image as an embroidery pattern ( [Home] tab > [Import Patterns] > [from Vector Image] )
Refer to an explanation of Possible Cause/ Solution for the file format you try to import.
| File Format | Possible Cause/ Solution |
|---|---|
| .wmf, .emf, and .svg | The data may be corrupted. |
| Vector images in a format other than .wmf, .emf, or .svg | Convert the file to the .wmf, .emf, or .svg format, and then import it. |
| Raster images (.bmp, .jpg, etc.) | Currently, these files cannot be imported. Open them in the background and use them for tracing. |
