NX-400Q/400

FAQs & Troubleshooting

FAQs & Troubleshooting

When I press the Start-Stop Button or Foot Controller, my machine makes a whirring noise, but the needle bar does not move.

  • Please check the Bobbin Winder.
  • If the Bobbin Winder shaft is moved to the right hand position (bobbin winding mode), the needle will not move. 
  • Please return the Bobbin Winder Shaft to the left hand position and press the Start-Stop Button or Foot Control to start the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

AE1700, AE2500, AE2700, AS-40, BC-2100/2300, BC-2500, BM-3500/2600, BM-3600/2700, CS-8060, CS-8120, DS-120, DS-140, ES-2000, FS100WT, FS130QC, FS140, FS180QC, FS-20, FS200CE, FS210, FS250FE, FS250ME, FS-40, FS-40WT, FS60, FS60s, FS70WT, FS70WTs, HC14, HF27, HF37, Innov-is 10/10A, Innov-is 1200, Innov-is 1250, Innov-is 15, Innov-is 20/20LE, Innov-is 27SE, Innov-is 30, Innov-is 35, Innov-is 50, Innov-is 500D, Innov-is 55, Innov-is 55FE, Innov-is 700E, Innov-is 700EII, Innov-is 750E, Innov-is 900, Innov-is 90E, Innov-is 950, Innov-is 955, Innov-is 97E, JK1700, JK2500NT, JK2700NT, JK4000, JK7000, JS23, KE14s, L14, L14s, L17, LK14, LK14s, LS14, LS14s, LS17, LS-2125, LX17, LX25, LX27NT, LX37NT, NX-200, NX-400Q/400, NX-600, PE-180D, PE-190D, PE-300S, PE-400D, PS-53/55/57, PX-100/200/300, PX-330, RH127, RH137, RL417, RL425, STAR 110/130E, STAR 230E/240E, UJ417, XL-2120/2220/2230, XL-2600/2610/2620, XL-3500/ 3510/3520, XL-3600, XL-5010/5020/5030, XL-5011/5012/5021/5031/5032, XL-5050/5060/5070, XL-5500, XL-5600, XL-5700, XL-6040, XL-6600, XN1700, XN2500, XQ2700, XQ3700, XR27NT, XR37NT, XR-65T, XR-6600

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.