PR-620/620C/600II/600IIC

FAQs & Troubleshooting

FAQs & Troubleshooting

Why does the needle keep breaking?

There could be several reasons why the needle keeps breaking.

  1. Make sure the needle is correctly inserted with the flat side facing the back and pushed up into the machine as far as possible.
  2. The needle could have been damaged or bent. If so replace with a new one.
  3. The upper thread could be installed incorrectly. Rethread the machine according to the instructions in the manual.
  4. The upper thread tension could be set too tight. Set the tension to the best thread tension setting or less.
  5. The thread density of the embroidery data is too fine. Three or more overlapping stitches are being sewn. Using a data design system, correct the thread density and overstitching settings in the embroidery data.
  6. A bobbin designed specifically for this machine is not used. Be sure to use the correct bobbin.
  7. The needle is incorrect. Be sure to use the embroidery needle.
  8. In the cases shown below, consult nearest authorized Dealer or Service Center.
  • The area around the hole in the needle plate is damaged.
  • The needle hits/touches the needle plate.
  • The presser foot is set too high and not correctly positioned, the needle hits/touches the presser foot.
  • The area around the embroidery foot hole is damaged.
  • The sliding surface on the hook race is not smooth, there are scratches or burrs on it.
  • The hook is not correctly installed.
  • The hook stopper is not correctly installed, the hook is making a complete rotation.
  • The needle and the hook are not correctly passing each other.
  • There is backlash play (forward/backward) in the needle bar case.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PR-600/600C, PR-620/620C/600II/600IIC, PR-650, PR650e, PR655

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