PE-DESIGN Ver.5

FAQs & Troubleshooting

FAQs & Troubleshooting

I am having installation problems with Windows® 2000 Service Pack3 or 4.

To assist with this update, listed below are three different cases:

Case1: PE-DESIGN Version 5.0x has already been installed on your Windows 2000 PC and you and you are about to install Service Pack 3 or Service Pack 4 to your Windows 2000.

Case2: Service Pack 3 or Service Pack 4 for Windows 2000 has already been installed and you are about to install the PE-DESIGN Version 5.0x.

Case3: Both PE-DESIGN Version 5.0x and Service Pack 3 or Service Pack 4 for Windows 2000 have already been installed
to your PC and you are unable to boot Windows 2000 correctly.


Case1
Step 1: Update your Version 5.0x to Version 5.6:

Please click the Downloads tab to get the latest update version.

Step 2: Install the Service Pack 3 or Service Pack 4 onto your Windows 2000 PC:

 


Case2

Step 1: Install Version 5.6 instead of Version 5.0x:



Please click the Downloads tab to get the latest full version.

 

Please do NOT install Version 5.0x from the product CD-ROM.


Case3

Step 1: To recover from a Windows 2000 with Service Pack 3 or Service Pack 4 lock up problem:

  1. Boot your PC into "Safe mode" for Windows.
  2. From the desktop, double click on "My Computer".
  3. Right click on the "C:" Drive.
  4. Select "Search..."menu from the popup list.
  5. Input "windrvr.sys" as a file name to search.
  6. Click on the "Search..." button.
  7. Right click on the found "windrvr.sys" file.
  8. Select "Delete"  from the popup list.
  9. Click the "Yes" button in the message box.
  10. Reboot your PC into "Normal mode".

Step 2: Install Version 5.6 instead of Version 5.0x:

Please click the Downloads tab to get latest full version.

 

Please do NOT install Version 5.0x from the product CD-ROM.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PE-DESIGN Ver.5

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