Innov-is VQ4

FAQs & Troubleshooting

FAQs & Troubleshooting

The tension does not set on my sewing machine.

There could be several reasons why the tension won't set on the machine.
  • Check the machine is threaded correctly. Rethread the machine according to the instructions in the manual.
    Refer to "Upper threading" of  "Preparation" category.
  • Check the upper thread tension set.
  • Remove the bobbin and make sure it is threaded properly in the shuttle race.
    Refer to "Correctly installing a bobbin. " of  "Preparation" category.
  • If there is any loose thread or lint in the bobbin case, please clean them with the included cleaning brush.
    Refer to "Cleaning the Bobbin Case"  of  "General Information" category.
  • Check if the combination of needle size, thread size and fabric is incorrect. Be sure to use the correct needle and thread size for the fabric you are sewing. (Example: Denim-size 16 needle and 40-50 heavy duty thread)
    Refer to "combination of fabric, thread and needle" of "General Information " category.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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