MFC-J6925DW
FAQs & Troubleshooting
"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
We confirmed that Brother Help may prevent shutdown after you update your Windows 10 computers.
The Brother Help runs on computer startup. We recommend changing the settings of Brother Help , and then closing Brother Help before shutdown of the computer.
The Brother Help provides links to quickly access the Brother Solutions Center. There is no issue even if you are not running Brother Help .
Follow the steps below to resolve the issue:
Click Brother Help ), and then select Settings .
Un-check Run this program when startup , and then click OK .
Click Brother Help ), and then select Close .
Shutdown the computer.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models ADS-1100W, ADS-1600W, ADS-2100, ADS-2100e, ADS-2400N, ADS-2600W, ADS-2600We, ADS-2800W, ADS-3000N, ADS-3600W, DCP-J132W, DCP-J152W, DCP-J4120DW, DCP-J552DW, DCP-J562DW, DCP-J752DW, DCP-J785DW, MFC-J4420DW, MFC-J4620DW, MFC-J4625DW, MFC-J470DW, MFC-J480DW, MFC-J5320DW, MFC-J5330DW, MFC-J5335DW, MFC-J5620DW, MFC-J5625DW, MFC-J5720DW, MFC-J5730DW, MFC-J5920DW, MFC-J5930DW, MFC-J650DW, MFC-J6520DW, MFC-J6530DW, MFC-J6720DW, MFC-J680DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J870DW, MFC-J880DW, MFC-J985DW
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in the task tray, right-click 
(Brother Help), and then select Settings.
