MFC-J497DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Load Documents in the Automatic Document Feeder (ADF)

The ADF can hold multiple pages and feeds each sheet individually.

Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF.

Document Sizes and Weights

Length *1: 148 to 355.6 mm
Width: 148 to 215.9 mm
Paper Weight: 64 to 90 g/m²
*1
Documents that are longer than 297 mm must be fed one page at a time.
IMPORTANT
  • DO NOT pull on the document while it is feeding.

  • DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

  • DO NOT use cardboard, newspaper or fabric.

  • Make sure documents with correction fluid or written in ink are completely dry.

  1. Lift up and unfold the ADF document support (1).
  2. Fan the stack of paper well to avoid paper jams and misfeeds.
  3. Adjust the paper guides (1) to fit the document size.
  4. Place your document, face down, top edge first in the ADF underneath the paper guides until you feel the document touch the feed rollers and the LCD displays [ADF Ready.].
    IMPORTANT
    DO NOT leave any documents on the scanner glass. If you do this, the ADF may jam.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J491DW, MFC-J497DW, MFC-J890DW, MFC-J895DW

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