DCP-L5500DN
FAQs & Troubleshooting
I receive an error message when trying to configure TWAIN Driver scan settings (Windows XP / Windows Vista / Windows 7).
(Windows XP / Windows Vista / Windows 7)
An error message such as ".NET Framework 4 is not installed on your computer" may be displayed when trying to open the Brother TWAIN Driver scan settings.
Microsoft .NET Framework 4 must be installed on your computer.
The installation instructions are available on the download page.
Download Microsoft .NET Framework 4 from:
https://www.microsoft.com/en-US/download/details.aspx?id=17851
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-L2510D, DCP-L2530DW, DCP-L5500DN, DCP-L6600DW, MFC-L2710DN, MFC-L2710DW, MFC-L2730DW, MFC-L2750DW, MFC-L5700DN, MFC-L5750DW, MFC-L6800DW(T), MFC-L6900DW(T), MFC-L6950DW, MFC-L6970DW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Mobile Cloud Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Settings/Management Function Control Security Enhancement
Printer Scanner / Scan Key Tool
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem Paper Loading / Handling
Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning
Copy Quality Problem Copy Operation
Advanced Networking Wired Network Setting Problem Wired Network Settings Tips for Network Settings
iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device)
Brother Web Connect Google Cloud Print™-related Problem
Machine problem
Machine Setup / Settings Paper Handling Accessory Installation Video FAQs
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Consumables Paper Accessories
Cleaning
Product Specification Paper Specification
Windows Support Macintosh Support
Setup Video