MFC-J5920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Loading paper (A4 > Tray #1 / A3 > Tray #2)

Follow the steps below to load paper in the paper tray #2 and tray #1:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
 

  1. Pull the paper tray #2 completely out of the machine.
     
    Pull the paper tray #2 out of the machine
       
  2. Extend the paper tray.

    Push the blue slider until it locks in the release position, and then extend the tray until the blue slider returns. Repeat it again.

    Make sure the triangular mark inside the tray (1) lines up with the mark (2) for A3/LGR, as shown in the illustration.
      
    Extend paper tray #2
        

  3. Gently press and slide the paper guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper you are using.
      
    Slide the paper guides
       
  4.  Fan the stack of paper well to avoid paper jams and misfeeds.
       
    Fan the paper
       
  5. Gently load paper in the paper tray print side down. Make sure the paper is flat in the tray.
       
    Load paper in the paper tray 

    Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed issues.
     
  6. Gently adjust the paper guides so they touch the edges of the paper stack.
     
    Adjust the paper guides
      
  7.  Make sure the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.
      
    Make sure the paper is below the maximum paper mark
       
  8. Slowly push paper tray #2 completely into the machine.
     
    Push the paper tray #2
        
  9. Pull tray #1 out of the machine and remove any paper from the tray.
     
    Pull paper tray #1 out of the machine
           
  10. Adjust tray #1 to the same length as tray #2:
    Push the blue slider until it locks in the release position, and then extend the tray until the blue slider returns. Repeat it again.
    Open the tray cover and make sure the triangular mark inside the tray (1) lines up with the mark (2) for A3/LGR, as shown in the illustration.
     
    Extend paper tray #1
           
  11. Open the output paper tray cover and lift the A4/LTR stopper (1).
      
    Lift the A4/LTR stopper
            
  12. Close the output paper tray cover and gently press and slide the paper guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper you are using.
     
    Slide the paper guides
       
  13. Fan the stack of paper well to avoid paper jams and misfeeds.
     
    Fan the paper
                 
  14. Gently load paper in the paper tray print side down. Make sure the paper is flat in the tray.
     
    Load paper
             
  15. Gently adjust the paper guides to fit the paper. Make sure the paper guides touch the edges of the paper.
     
    Adjust the paper tray
      
  16. Make sure the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.
      
    Make sure the paper is below the maximum paper mark
      
  17. Slowly push paper tray #1 into the machine.
     
    Push paper tray #1
       
  18. While holding the paper tray in the machine, unfold the paper support flap.
     
    Unfold the paper support flap
    Position the machine so the tray will not protrude past the edge of the table or desk where someone may bump into it. The machine could fall and cause injury.
      
    Position that the tray is not protrudent
     
      
    Position that the tray is protrudent

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5720DW, MFC-J5920DW

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