DCP-J4120DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Load photo paper

 

Follow the steps below to load photo paper in your Brother machine's paper tray:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

  1. Pull the paper tray completely out of the machine.
    Pull the paper tray
          
  2. Open the output paper tray cover (1).
    Open the output paper tray cover
            
  3. Do one of the following:

     

    • If you load Photo L (89 x 127 mm)/(3.5 x 5 in.) in the paper tray, lift up the Photo L stopper (1). 

       

    • If you load Photo (10 x 15 cm)/(4 x 6 in.), in the paper tray, lift up the Photo stopper (2).

      Gently press and slide the paper guides (3) to fit the paper size.
         
      Adjust the paper tary         

     

  4. Close the output paper tray cover.

    Close the outpur paper tray cover
           

  5. Load up to 20 sheets of Photo or Photo L paper in the paper tray print side down.
    More than 20 sheets of photo paper may cause paper jams.
    Load up to 20 sheets of Photo or Photo L paper
             
  6. Open the output paper tray cover (1).
    Open the output paper tray cover
             
  7. Gently adjust the paper guides (1) to fit the paper.
    Make sure the paper guides touch the edges of the paper and the paper is flat in the tray.
    Adjust the paper guides
           
  8. Close the output paper tray cover.
    Close the output paper tray cover
            
  9. Slowly push the paper tray completely into the machine.
    Push the paper tray
             
  10. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
    Pull out the paper support

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J4120DW, MFC-J4420DW, MFC-J4620DW, MFC-J4625DW

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