To clear the error message Paper Jam after you removed the jammed paper, please open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.

Please follow the steps below to remove any ripped paper remaining inside your Brother machine.

NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.

Move the print head and remove any ripped paper
 

1. Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. Make sure that jammed paper is not left in the corners of the machine (2) and (3).
   
   

    

2. Check the position of the print head.

    

   • If you found the print head at the left hand side or centre of the platen area, go to STEP 3.
   • If the print head is in the right corner as shown in the illustration below, hold down Stop/Exit until the print head moves to the centre.
     
     

    

3. Unplug your Brother machine from the AC power outlet (electrical socket).
4. Gently move the print head using your fingers to take out any paper remaining in this area. To remove the small pieces of paper, you can use a pair of tweezers.

5. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
   
   

    

6. Plug the power cord back into the AC power outlet (electrical socket).

If you still receive the error message Paper Jam, click here to see how to remove the paper jammed inside the machine.

Remove the paper jammed inside the machine

Follow the steps below to clear the paper jam inside the machine.

1. Prepare one sheet of thick Letter or A4 sized paper, such as glossy paper, and insert it into the machine in the landscape orientation through the opening at the back of the machine as shown in the illustration below, until you feel it grab the paper.
   
   

    

2. Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.
   
   

    

3. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
   
   

    

4. The paper you inserted will be fed through the machine and ejected with a jammed piece of paper. Remove the ejected paper and any ripped paper.
5. Pull the paper tray (1) completely out of the machine.
   
   

    

6. Remove any ripped paper or foreign objects you find inside the machine.
7. Put the paper tray firmly back in the machine.
   
   

To avoid future paper jams, adjust the paper side guides (1) and paper length guide (2) to fit the paper size.

8. Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.
9. Check for any ripped paper or foreign objects in the machine.

    

   • If you find any ripped paper or foreign objects, remove them. If they cannot be removed, repeat STEPS 1 through 9.
   • If there is no paper left in your Brother machine, go to STEP 10.

    

10. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
    
    

If the error message continues to appear, please contact Brother Customer Service from "Contact Us."