MFC-J5910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

I still receive the error message "Paper Jam" after I removed the jammed paper.

To clear the error message Paper Jam after you removed the jammed paper, please open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.

Please follow the steps below to remove any ripped paper remaining inside your Brother machine.

 

For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Click here to see how to transfer your faxes that are stored in the memory to another fax machine.

 

NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.

Move the print head and remove any ripped paper
 

- To prevent damage to your Brother machine, try not to touch any internal part when removing the jammed paper.

- If ink gets on your skin or clothing, immediately wash it off with soap or detergent.

 
  1. Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. Make sure that jammed paper is not left in the corners of the machine (2) and (3).
    image

     

  2. Check the position of the print head.

     

    • If you found the print head at the left hand side or centre of the platen area, go to STEP 3.
    • If the print head is in the right corner as shown in the illustration below, hold down Stop/Exit until the print head moves to the centre.
      image

     

  3. Unplug your Brother machine from the AC power outlet (electrical socket).
  4. Gently move the print head using your fingers to take out any paper remaining in this area. To remove the small pieces of paper, you can use a pair of tweezers.
Please be careful not to touch or scratch any internal part with your hand or tweezers.
 
  1. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
    image

     

  2. Plug the power cord back into the AC power outlet (electrical socket).

If you still receive the error message Paper Jam, click here to see how to remove the paper jammed inside the machine.

 

 

Remove the paper jammed inside the machine

Follow the steps below to clear the paper jam inside the machine.

 

 

  1. Prepare one sheet of thick Letter or A4 sized paper, such as glossy paper, and insert it into the machine in the landscape orientation through the opening at the back of the machine as shown in the illustration below, until you feel it grab the paper.
    image

     

  2. Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.
    image

     

  3. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
    image

     

  4. The paper you inserted will be fed through the machine and ejected with a jammed piece of paper. Remove the ejected paper and any ripped paper.
  5. Pull the paper tray (1) completely out of the machine.
    image

     

  6. Remove any ripped paper or foreign objects you find inside the machine.
  7. Put the paper tray firmly back in the machine.
    image
To avoid future paper jams, adjust the paper side guides (1) and paper length guide (2) to fit the paper size.

image
 
  1. Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.
  2. Check for any ripped paper or foreign objects in the machine.

     

     

  3. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
    image

If the error message continues to appear, please contact Brother Customer Service from "Contact Us."

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5910DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.