MFC-J5910DW
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FAQs & Troubleshooting |
I'm having problems receiving faxes from one particular number.
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If you are experiencing problems receiving faxes from all senders, click here.
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If you are having problems receiving a fax from one specific sender, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.
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Press Menu.
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Press the UP OR DOWN ARROW key to choose Initial Setup.
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Press OK.
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Press the UP OR DOWN ARROW key to choose Compatibility.
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Press the LEFT OR RIGHT ARROW key to choose Normal.
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Press OK.
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Press Stop/Exit.
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Have the "problem" sender send you a test fax.
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If you receive the fax, the problem is solved.
- If you do not receive the fax, go to STEP 9.
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If you receive the fax, the problem is solved.
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Have a different sender send you a test fax.
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If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.
- If you do not receive the fax, click here.
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If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.
<For touchscreen models>
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Press Menu on the screen.
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Press the UP OR DOWN ARROW to display Initial Setup.
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Press Initial Setup.
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Press the UP OR DOWN ARROW to display Compatibility.
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Press Compatibility.
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Press Normal.
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Press Stop/Exit.
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Have the "problem" sender send you a test fax.
-
If you receive the fax, the problem is solved.
- If you do not receive the fax, go to STEP 9.
-
If you receive the fax, the problem is solved.
-
Have a different sender send you a test fax.
-
If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.
- If you do not receive the fax, click here.
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If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.
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Press Menu.
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