• If you know how to send a fax but are having problems sending, click here.
   
• If you are using Voice Over Internet Protocol (VoIP), please refer to the Related FAQ's at the end of the page.

Step1: Verify you hear the dial tone

1. To verify your Brother machine has a dial tone. (Click here to see the details of how to verify that my Brother machine has a dial tone.)

    

   • If there is a dial tone, go to STEP 2.
      
   • If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack (socket) to the wall telephone jack (socket).

      

     • If you are using an analogue telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack (socket) and the Brother machine, please remove them. Removing these devices assists in determining if the issue is related to the device or the Brother machine.
        
     • If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc). However, a telephone line must be connected to the Brother machine's LINE jack (socket).

    

2. If there is still no dial tone, click here to see points to be checked when your Brother machine has no dial tone.

Step2: Send a fax following one of these fax-sending procedures

• Send a fax using your Brother machine's Automatic Document Feeder (ADF)
   
• Send a fax using your Brother machine's flatbed scanner glass

Send a fax using your Brother machine's Automatic Document Feeder (ADF)

For the models with an ADF (Automatic Document Feeder):

1. Press the FAX key to illuminate it.
    
2. Place the document(s) you want to fax face up in the ADF.

3. Enter the fax number you want to send to.
   
   You can manually dial the number or use a One Touch or Speed Dial number.
    
4. Press Start.
   
   Your Brother machine will scan and fax the document.

Send a fax using your Brother machine's flatbed scanner glass

1. Press the FAX key to illuminate it.
    
2. Place the document you want to fax face down on the flatbed scanner glass.
    
3. Enter the fax number you want to send to.
   
   You can manually dial the number or use a One Touch or Speed Dial number.
    
4. Press Start.
   
   The machine will scan the first page.
    
5. Do one of the following:

    

   • To send a single-page fax, press Start again or press 2 to choose No.
     
     The machine will send the fax.
      
   • To send more than one page, press 1 to choose Yes. Go to STEP 6.

    

6. Place the next page you want to fax face down on the flatbed scanner glass.
    
7. Press OK or Menu/Set.
   
   Your Brother machine will scan the next page.
   
   Repeat STEPS 5 through 7 for each additional page you want to fax.
    
8. After all pages have been scanned, press 2 or Start to start.