MFC-L2827DW(XL)

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 13/09/2023
  • ID: faq00002607_013

Cannot Detect

If the machine's display displays the following cannot detect messages, follow these steps:

  • Cannot Detect

Cause

  • Your machine cannot detect the toner cartridge.
  • Your machine cannot detect the drum unit.

 

Action

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit.

Reinstall the toner cartridge and drum unit assembly back in the machine.

 

> Click here to see how to install the toner cartridge.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2620DW, DCP-L2627DW(XL), DCP-L2627DWE, DCP-L2660DW, DCP-L2665DW, DCP-L5510DW, HL-L2400DW, HL-L2400DWE, HL-L2445DW, HL-L2447DW, HL-L2865DW, HL-L5210DN, HL-L5210DW, HL-L5215DN, HL-L6210DW, HL-L6410DN, HL-L6415DN, MFC-EX910, MFC-L2800DW, MFC-L2827DW(XL), MFC-L2835DW, MFC-L2860DW, MFC-L2860DWE, MFC-L2960DW, MFC-L2980DW, MFC-L5710DN, MFC-L5710DW, MFC-L5715DN, MFC-L6710DW, MFC-L6910DN, MFC-L6915DN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit