To resolve this issue ensure that the Media Type setting in the printer driver or the Paper Type setting in the machine's menu matches the type of paper you are using.

[NOTE] Proper paper handling after page has been printed:

• After the photo has finished printing, remove the photo immediately from the machine and place on flat surface to dry for 24 hours. Do not allow additional printed documents lay on top of the photo while in the machines paper output tray.
• Do not place anything on top of photo until after 24 hours. This can prevent the picture from drying properly.
• Do not place photo in a photo album or a picture frame until after 24 hours. This can prevent the picture from drying properly.

Click the link below for your case and follow the steps to confirm or change the setting:

• Printing from the computer
• Printing from a memory card or USB Flash memory drive (PhotoCapture Center™)

Printing from the computer

• Windows
• macOS

(Windows)

1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
    
2. Open the Basic tab.
    
3. Choose Photo Paper (Brother BP71 Photo Paper / Other Photo Paper) for the Media Type.
   
   
    
4. Click OK.

(macOS)

1. Open the Print dialog. (Click here to see how to open the Print dialog.)
    
2. Choose Print Settings in the Print dialog box.
   
   
    
3. Click on the drop down menu next to Media Type.
    
4. Choose Photo Paper (Brother BP71 Photo Paper / Other Photo Paper).
   
   

Printing from a memory card or USB Flash memory drive (PhotoCapture Center™)

1. Open the media slot cover. (This step might be skipped in some models.)
    
2. Put the memory card or USB Flash drive in the correct slot.
    
3. Press Photo > Select Files.
    
4. Press the Left or Right arrow key to display the photo you want to print, and then press it.
    
5. Enter the number of copies you want. Press OK.
    
6. Repeat the last two steps until you have selected all the photos you want to print.
    
7. Press OK.
    
8. Press Print Settings.
    
9. Press the Up or Down arrow key to display Paper Type. Press Paper Type.
    
10. Press Photo Paper (Brother BP71 / Other Glossy). Press OK.
     
11. Press Start to print.