DCP-J774DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 23/01/2020
  • ID: faq00002531_502

Clean the Print Head from Your Brother Machine

To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually.
  • Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages. Depending on the problem colour, select to clean Black only, three colours at a time (Yellow/Cyan/Magenta), or all four colours at once.
  • Cleaning the print head consumes ink.
  • Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

DCP-J572DW/MFC-J491DW/MFC-J497DW

  1. Press Settings.
  2. Press or to select the following:
    1. Select [General Setup]. Press OK.
    2. Select [Maintenance]. Press OK.
    3. Select [Print Head Cleaning]. Press OK.
    4. Select [Black only], [Colour only], or [All]. Press OK.
    5. Select [Normal], [Strong], or [Strongest]. Press OK.
  3. Press .
    The machine cleans the print head.
  • If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact Brother customer service or your local Brother dealer.
  • You can also clean the print head from your computer.

DCP-J772DW/DCP-J774DW/MFC-J890DW/MFC-J895DW

  1. Press [Settings]>[Maintenance]>[Print Head Cleaning].
  2. Press [Black only], [Colour only], or [All].
  3. Press [Normal], [Strong], or [Strongest].
  4. Press [Start].
    The machine cleans the print head.
  • If you clean the print head and the print has not improved, try installing a new Brother Original replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact Brother customer service or your local Brother dealer.
  • You can also clean the print head from your computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J572DW, DCP-J772DW, DCP-J774DW, MFC-J491DW, MFC-J497DW, MFC-J890DW, MFC-J895DW

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