MFC-J625DW
FAQs & Troubleshooting |
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To resolve this issue follow the steps below:
- Clean the paper pick-up roller
- Unplug the machine from the AC power outlet (electrical socket).
- Pull the paper trays completely out of the machine.
- Open the Jam Clear Cover (1) at the back of the machine.
- Clean the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water.
Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
- Close the Jam Clear Cover. Make sure the cover is completely closed.
- Put the paper tray firmly back in the machine.
- Re-connect the power cord.
- Unplug the machine from the AC power outlet (electrical socket).
- Flip the paper in the paper tray
If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.
- Take the paper out of the tray and fan the stack of paper well.
- Install the paper into the paper tray with the other side of paper face up.
- Put the paper tray firmly back in the machine.
- Start copying or printing again.
- Take the paper out of the tray and fan the stack of paper well.
If you still have a problem after performing the previous steps Brother recommends copying or printing your document at a higher resolution (increased resolutions will print your document at slower speeds).
- Change the copy or print quality setting
- for Copy
- Press (COPY) or Copy.
- Press Options.
- Press the UP OR DOWN ARROW key to display Quality.
- Press Quality.
- Press the UP OR DOWN ARROW key to display Normal or Best.
- Press Normal or Best.
- Start copying.
- Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)
- Change the print mode at the Quality section. Choose one of the modes Fast Normal, Normal, Fine, Photo or Highest.
- Click Apply -> OK
- Click File -> Print.
Mac OS X 10.4.11 users:
Mac OS X 10.5.x to 10.6.x users:
For display more options, click the disclosure triangle beside the Printer drop-down list.
- Choose Print Settings in the Print dialog box.
- Click on the drop down menu next to Quality.
- Choose one of the modes Fast Normal, Normal, Fine, Photo or Highest.
- Press (COPY) or Copy.
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