DCP-9020CDW
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FAQs & Troubleshooting |
No Paper
Case 1: The machine is out of paper or paper is not properly loaded in the paper tray.
Do one of the following:
- Refill the paper in the paper tray. Make sure the paper guides are set to the correct size.
- Remove the paper and load it again. Make sure the paper guides are set to the correct size.
- If the problem is not resolved, the paper pick-up roller may need to be cleaned. Clean the paper pick-up roller.
(Click here to see how to clean the paper pick-up roller.)
Case 2: The paper tray is not installed properly.
- Re-install the paper tray.
Case 3: The paper you are using may not meet our specifications.
- Check that you use the paper that meets our specifications. Click here to see the details of the recommended paper.
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