MFC-L2700DN
![]() |
FAQs & Troubleshooting |
Clean the drum unit
If your printout has dots or other repeating marks at 94 mm (3.7 in.) intervals, or streaks, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to clean the drum unit.
- Handle the toner cartridge and drum unit assembly carefully while cleaning.
- To avoid print quality problems, DO NOT touch any surface of the drum unit except the drum unit gear.
- DO NOT clean the surface of the drum with a sharp object or any liquids. Use only a cotton swab, or a dry lint-free cloth.
- We recommend placing the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
-
Open the front cover.
-
Remove the toner cartridge and drum unit assembly from the machine.
-
Push down the green lock lever and take the toner cartridge out of the drum unit.
-
Turn over the drum unit as shown in the illustration. Make sure that the drum unit gear is on the left side.
-
Turn the edge of the drum unit toward you by hand while looking at the surface of the suspected area.
-
Wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off.
-
Put the toner cartridge firmly into the drum unit until you hear it lock into place.
-
Install the toner cartridge and drum unit assembly back into the machine.
- Close the front cover of the machine.
Content Feedback
To help us improve our support, please provide your feedback below.