MFC-J4625DW
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FAQs & Troubleshooting |
I cannot print one or more colours
If one or more of the colours are missing from your printed document, the ink cartridges may not be installed correctly or nozzles in the print head may be clogged up. To solve this issue, do the following:
1. Check the print quality and clean the print head
- The images below are for the illustrative purposes only and may differ from your Brother machine.
- Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
- DO NOT touch the print head. Touching the print head may cause permanent damage and may void the warranty.
- If your Brother machine displays an error during the print head cleaning operation, check whether the cartridges are installed correctly.
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Press
(Ink) > Improve Print Quality > Check Print Quality.
You can also press
(Settings) > Maintenance > Improve Print Quality > Check Print Quality. -
Press OK.
The machine prints the Print Quality Check Sheet.
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Check the quality of the four colour blocks on the sheet.
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The machine's display (also called "LCD") asks you if the print quality is OK. If you can see missing short lines as shown below, press OK.
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The LCD asks you if the print quality is OK for black and the three colours. Press the number of the pattern (1–4) that most closely matches the printing result.
- If print head cleaning is necessary, press Start to start the cleaning procedure.
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If print head cleaning is not necessary, the Maintenance screen will appear automatically. Press
(Home), and go to section 2: Install a new genuine Brother ink cartridge.
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When the cleaning procedure has finished, the LCD asks you if you want to print the Print Quality Check Sheet again. Press Yes, and then OK. The machine prints the Print Quality Check Sheet again. Check the quality of the four colour blocks on the sheet again.
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Press
(Home). If the print quality has not improved, go to section 2: Install a new genuine Brother ink cartridge.
2. Install a new genuine Brother ink cartridge
If the quality of the print has not improved, try installing a new genuine Brother ink cartridge for each colour with the print quality issue, and then try cleaning the print head again. If the print quality has not improved, contact Brother customer service.
- We do not recommend frequent unplugging of the machine or leaving the machine unplugged for extended periods of time.
- To maintain premium print quality, our product is designed to automatically clean the print head periodically. When the machine is unplugged, it will not complete the periodic cleaning needed to ensure the ink does not dry up in the print head, leading to poor print quality.
- We recommend using the On/Off button to power down the machine. Using the On/Off button allows minimal power to the machine ensuring the periodic cleaning of the print head occurs only when necessary and needed information remains in the memory.
Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any issue that is caused by the use of unauthorised third party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.
> More information about Genuine Brother Supplies.
