If one or more of the colours are missing from your printed documents (i.e. received faxes, copies and/or documents printed from the PC), the ink cartridge(s) may not be installed correctly or nozzles in the print head may be clogged. Verifying the ink cartridges are installed properly and/or cleaning the print head may resolve this problem.

 

• Verify the ink cartridges are installed correctly.
   
• Follow the steps listed below to check the print quality and clean the print head.
  

   

  1. Print a Print Quality Check Sheet.
     
     *If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

      

     1. Do one of the following:
        
        - If your Brother machine has the INK or INK MANAGEMENT key on its control panel, press the INK or INK MANAGEMENT key.
        
        - If not:
        1. Press the MENU key.
            
        2. Press the UP OR DOWN ARROW key to choose Ink or Ink Management.
            
        3. Press the OK key.

         

     2. Press the UP OR DOWN ARROW key to choose Test Print.
         
     3. Press the OK key.
         
     4. Press the UP OR DOWN ARROW key to choose Print Quality.
         
     5. Press the OK key.
         
     6. Press the Color(Colour) Start key.

      

      

     <For touchscreen models>

      

      

     1. Press or (Ink indicator).
         
     2. Press Test Print.
         
     3. Press Print Quality.
         
     4. Press the Color(Colour) Start key.

      

  2. Closely examine the Print Quality Check Sheet. Each of the four colours is represented by a slanted square pattern made up of individual blocks. The colours should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.
      
  3. Compare the print quality of the Check Sheet you just printed with the three examples listed below:
     
     (A) One or more complete blocks of colours are missing:
     
     
     
      

      

     (B) Most of the short diagonal lines are missing from one or more colour blocks:
     
     
     
      

      

     (C) Some parts of the short diagonal lines are missing from one or more colour blocks:
     
     
     

      

  4. The LCD asks you if the print quality is OK for black and the three colours. Choose No.
     
      
  5. The LCD asks you if you want to start cleaning.
     
     Do one of the following:
     
     - If your Brother machine has a touchscreen, press the Color(Colour) Start key. The machine starts cleaning the print head.
     
     - If not, choose Yes. The machine starts cleaning the print head.
      
  6. When the machine finishes cleaning the print head, press Color(Colour) Start. Another Print Quality Check Sheet will print.
     
      
  7. Repeat the cleaning and the quality check process following the Steps 4-6.
     
     
      
  8. Compare the second or third Print Quality Check Sheet with the first one you printed in Step1:

      

     • If the print quality on the first Check Sheet matched Example (A) or (B) and you do not see any improvement on the second or third Check Sheet, please contact Brother Customer Service from "Contact Us".
        
     • If the print quality on the first Check Sheet matched Example (A) or (B) and you see some improvement on the second or third Check Sheet but it's not perfect, repeat the cleaning and the quality check process three more times (five times in total). If you do not see any further improvement after that, please contact Brother Customer Service from "Contact Us".
        
     • If the print quality on the first Check Sheet matched Example (C) and you do not see any improvement on the second or third Check Sheet, repeat the cleaning and the quality check process three more times (totally five times). If you still do not see any improvement, please contact Brother Customer Service from "Contact Us".
        
  9. Press Stop/Exit.