Model discontinued. This page is no longer updated.

FAX-1840C

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 15/10/2009
  • ID: faq00000569_004

Glossy Paper is not feeding correctly.

Using glossy paper thicker than the specification can cause this problem.

 

To correct the feeding problem, add more paper to the paper tray. If the problem has not improved, check the following steps.


Step1. Check your paper

Refer to "User's Guide" in the Manuals section for information on the Brother machine's capacity for glossy paper. To get the best print quality, we suggest using Brother Premium Glossy Paper.


Step2. Verify that the paper is loaded correctly

  • The coated side of glossy paper is shiny. Avoid touching the shiny (coated) side. Load glossy paper with the shiny side facing down.

  • If you are using Brother Premium Glossy Paper, loading the Brother glossy paper with the instruction sheet (support sheet provided in the paper packaging) at the bottom of the stack also helps with this problem.


 


Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-1840C, FAX-1940CN, MFC-3240C, MFC-3340CN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit