When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

1. Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again.

2. If the error continues to appear, the machine may have a mechanical problem.
   If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:

Step1: Transfer the Fax Journal Report

1. Press Menu/Set on the Control Panel of the machine.
2. Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set.
3. Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set.
4. Press the up or down navigation key until Report Trans appears on the LCD. Then press Menu/Set.
5. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Black(Mono) Start.

Step2: Verify and Transfer faxes in memory

1. Press Menu/Set on the Control Panel of the machine.
2. Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set.
3. Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set.
4. Press the up or down navigation key until Fax Transfer appears on the LCD. Then press Menu/Set.
5. If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3.
   
   If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Black(Mono) Start. 

Step3: Transferring faxes to your PC

1. Press Stop/Exit.
2. Make sure you have installed "MFL-Pro Suite" on your PC, and then turn on "PC Fax Receiving" on the PC.
3. Make sure you have set PC Fax Receive on the machine.  During setup the LCD will ask if you want to transfer the faxes to your PC.
4. To transfer all faxes to your PC, press 1.

Step4: Reset the machine
After the Fax Journal Report and faxes in memory are transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.