MFC-J5910DW
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FAQs & Troubleshooting |
Paper Jam
Follow the relevant step below depending on the error message on the LCD.
Check the error message on the LCD of your Brother machine and remove the jammed paper depending on where it is located in your Brother machine.
For models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Click here to see "How do I forward a fax to another fax machine when my machine has a mechanical problem?".
NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.
- Case1: The LCD shows "Paper Jam [Front]"
- Case2: The LCD shows "Paper Jam [Rear]"
- Case3: The LCD shows "Paper Jam [Front, Rear]"
Case1: The LCD shows "Paper Jam [Front]"
Follow the steps below to clear a paper jam at the front of your Brother machine.
- Unplug your Brother machine from the AC power outlet (electrical socket).
- Pull the paper tray (1) completely out of the machine.
- Pull out the jammed paper (1).
- Lift the Jam Clear Flap, and remove the jammed paper.
- Put the paper tray firmly back in the machine.
- Check inside the machine.
- Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.
- Use your hand to move the print head and remove any pieces of paper remaining under the print head.
Unplug the machine from the power source before you move the print head using your hand.
- Carefully check the left (2) and right (3) side corners and remove any pieces of paper.
- If the print head is at the right corner as shown in the illustration below, you cannot move the print head using your hand. Plug the power cord back into the AC power outlet (electrical socket). Hold down the STOP/EXIT key until the print head moves to the middle so that the right hand corner can be checked.
- If ink gets on your skin or clothing immediately wash it off with soap or detergent.
- Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.
- Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
Make sure you pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).
- Plug the power cord back into the AC power outlet (electrical socket).
- Verify that the error message has cleared.
If the error message continues to appear, click here to see the FAQ, "I still receive the error message "Paper Jam" after I removed the jammed paper."
To avoid future paper jams, adjust the paper width guides (1) and paper length guide (2) to fit the paper size.
Case2: The LCD shows "Paper Jam [Rear]"
Follow the steps below to clear a paper jam at the back of your Brother machine.
- Unplug your Brother machine from the AC power outlet (electrical socket).
- Open the Jam Clear Cover (1) at the back of your Brother machine.
- Pull the jammed paper out of your Brother machine.
- Close the Jam Clear Cover. Make sure the cover is completely closed.
- Check inside the machine.
- Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.
- Use your hand to move the print head and remove any pieces of paper remaining under the print head.
Unplug the machine from the power source before you move the print head using your hand.
- Carefully check the left (2) and right (3) side corners and remove any pieces of paper.
- If the print head is at the right corner as shown in the illustration below, you cannot move the print head using your hand. Plug the power cord back into the AC power outlet (electrical socket). Hold down the STOP/EXIT key until the print head moves to the middle so that the right hand corner can be checked.
- If ink gets on your skin or clothing immediately wash it off with soap or detergent.
- Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.
- Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
Make sure you pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).
- Plug the power cord back into the AC power outlet (electrical socket).
- Verify that the error message has cleared.
If the paper gets jammed repeatedly, click here to see Cleaning the paper pick-up rollers.
To avoid future paper jams, adjust the paper width guides (1) and paper length guide (2) to fit the paper size.
Case3: The LCD shows "Paper Jam [Front, Rear]"
Follow the steps below to clear a paper jam at the front and back of your Brother machine.
- Unplug your Brother machine from the AC power outlet (electrical socket).
- Pull the paper tray (1) completely out of the machine.
- Pull out the jammed paper (1).
- Lift the Flap, and remove the jammed paper.
- Open the Jam Clear Cover (1) at the back of the machine.
- Pull the jammed paper out of the machine.
- Close the Jam Clear Cover. Make sure the cover is completely closed.
- Put the paper tray firmly back in the machine.
- Check inside the machine.
- Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.
- Use your hand to move the print head and remove any pieces of paper remaining under the print head.
Unplug the machine from the power source before you move the print head using your hand.
- Carefully check the left (2) and right (3) side corners and remove any pieces of paper.
- If the print head is at the right corner as shown in the illustration below, you cannot move the print head using your hand. Plug the power cord back into the AC power outlet (electrical socket). Hold down the STOP/EXIT key until the print head moves to the middle so that the right hand corner can be checked.
- If ink gets on your skin or clothing immediately wash it off with soap or detergent.
- Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.
- Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
Make sure you pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).
- Plug the power cord back into the AC power outlet (electrical socket).
- Verify that the error message has cleared.
If the error message continues to appear, click here to see the FAQ, "I still receive the error message "Paper Jam" after I removed the jammed paper."
Cleaning the paper pick-up rollers
Follow the steps below to clean the pick-up roller.
- Unplug your Brother machine from the AC power outlet (electrical socket).
- Pull the paper tray completely out of the machine.
If the machine starts to multi-feed the last few sheets of paper in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water.
After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
- Open the Jam Clear Cover (1) at the back of the machine.
- Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned.
After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
- Clean the Back Paper Feed Rollers (1) with a soft lint-free cloth moistened with water.
Slowly turn the rollers so that the whole surface is cleaned.
After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
Don't touch the metal shaft.
- Close the Jam Clear Cover. Make sure the cover is completely closed.
- Put the paper tray firmly back in the machine.
- Plug the power cord back into the AC power outlet (electrical socket).
