MFC-425CN
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FAQs & Troubleshooting |
How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.
Paper is jammed inside the paper tray:
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Pull the paper tray out of the MFC.
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Pull out the jammed paper to remove it.
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Reload the paper in the paper tray.
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Reinstall the paper tray.
Paper is jammed inside the MFC:
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Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the Machine.
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Re-insert the jam clear cover.
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If you cannot pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position.
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Remove the jammed paper.
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Gently move the print head to the centre.
Becareful to not force the print head to move. If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Support or your nearest Service Dealer.
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Examine under the print head. If anything is found remove it.
Use a flashlight if necessary to check thoroughly.
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Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
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Reconnect the power cord and telephone line.
To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.
If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service or if your machine is out of warranty, use the link below to locate your nearest Service Dealer:
