DCP-9270CDN

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 13/10/2015
  • ID: faq00000312_026

Toner scatter or toner stain

Toner scatter or toner stain


Please check the following points to solve the problem:

  1. Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem.

     
  2. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.
     
  3. Clean the drum unit. Click here to see the details of how to clean the drum unit.

     
  4. Update your Brother machine's firmware to the latest version.
    Click here to download and install the Firmware Update Tool, and update your machine's firmware.

     
  5. The toner cartridge may be damaged. Put in a new toner cartridge as follow:
     
    1. Click here to print the chart. [345KB/ PDF]
    2. Compare your printed document with the printed chart to identify the colour causing the problem.
    3. Replace the toner cartridge of the colour. Click here to see the details of how to replace the toner cartridge.
       
  6. The drum unit may be damaged. Put in a new drum unit. Click here to see the details of how to replace the drum unit.


 

Click here to view other examples of print quality issues.

 


 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-9055CDN, DCP-9270CDN, HL-4140CN, HL-4150CDN, HL-4570CDW, HL-4570CDWT, MFC-9460CDN, MFC-9465CDN, MFC-9970CDW

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