MFC-8860DN
FAQs & Troubleshooting
"Paper Jam Back" error appears on the LCD.
To clear paper jams, please follow the steps below.
After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.
Press the cover release lever to open the front cover.
Take out the drum unit and toner cartridge assembly.
Open the back cover.
Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
Using both hands, gently pull the jammed paper out of the fuser unit.
Close the back cover.
Put the drum unit and toner cartridge assembly back in the machine.
Close the front cover.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-8060, DCP-8065DN, MFC-8460N, MFC-8860DN, MFC-8870DW
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Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem Security Enhancement Error Message on Machine's Display Error Message on Computer Error Message on Mobile Device Paper Jam Paper Feed Problem Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning Cannot Copy Copy Quality Problem General Copy Problem Copy Operation Copy Settings / Management Tips for Copying Telephone Problem Telephone Operation Telephone Settings Advanced Networking Wired Network Setting Problem Wired Network Settings Tips for Network Settings Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Settings / Management iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device) Machine problem Machine Setup / Settings Paper Handling Accessory Installation Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips Consumables Paper Accessories Cleaning Product Specification Paper Specification Windows Support Macintosh Support
