Model discontinued. This page is no longer updated.

HL-5030

FAQs & Troubleshooting

FAQs & Troubleshooting

My envelopes are creased.

Please do the following:


If envelopes are creased after they have been printed, please take the following countermeasures:
  1. Firstly, please change the paper size setting to "DL Long Edge" in the printer driver properties and then put the envelopes in sideways and print again.
  1. At the back of the printer, open the back output tray and push down the blue tabs at the left and right hand sides (as shown in the figure below). When you have finished printing your envelopes, close the back output tray to reset the two blue tabs back to their original position.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-5030, HL-5040, HL-5050, HL-5070N

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