MFC-J6947DW

FAQs & Troubleshooting

Replace Ink

Follow the steps below to replace the ink cartridge:

NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.

Open the ink cartridge cover (1). If one or more of the ink cartridges needs replacing, the machine's display (hereinafter called LCD) displays Black and White Print Only or Replace Ink.

If the black ink cartridge is empty, the only message that will appear is Replace Ink. You must replace the black ink cartridge.
Press the lock release lever to release the cartridge colour indicated on the LCD and remove the cartridge from the machine, as shown in the illustration.
Open the new ink cartridge bag for the colour indicated on the LCD, and take out the ink cartridge.
- DO NOT touch the cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge.
- Quickly shake just the black ink cartridge horizontally 15 times as shown, before inserting it into the machine.
Insert the ink cartridge in the direction of the arrow on the label. Each colour has its own correct position.
Gently push the area marked "PUSH" until the ink cartridge locks into place, and then close the ink cartridge cover.
If the machine's display shows "No Ink Cartridge" or "Cannot Detect" after you install the ink cartridges, click here to see details.
Verify the colour of the replaced ink cartridge according to the instructions on the machine's display. The machine will automatically reset the ink dot counter.

Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorised third party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of genuine Brother supplies.
> Brother Genuine Supplies information
The colour ink cartridges run out of ink even though you never or rarely print in colour. Click here to see information for it.