DCP-9020CDW
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FAQs & Troubleshooting |
Coloured lines across the page
Check the following points to solve the problem:
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To get the best print quality, we suggest using the recommended paper. Check that you are using paper that meets our specifications. Click here to see details of the recommended paper.
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The drum units or toner cartridges may not be installed correctly. Check that the drum units or toner cartridges are installed correctly.
- Click here to see how to install the drum unit.
- Click here to see how to install the toner cartridges.
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The toner cartridge may be damaged. Install a new toner cartridge as follows:
- Click here to print the chart. [345KB/ PDF]
- Compare your printed document with the printed chart to identify the colour causing the problem.
- Replace the toner cartridge of the colour. Click here to see how to replace the toner cartridge.
- The drum unit may be damaged. Identify the colour causing the problem by using the chart printed in Step 3, and install a new drum unit of the colour. Click here to see how to replace the drum unit.
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