FAX-2940
FAQs & Troubleshooting
White lines across the page
Please check the following points to solve the problem:
Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems.
Please refer to the FAQs "What kind of paper can I use?" and "What is the recommended paper?"
Make sure that you choose the appropriate media type in the printer driver or in the machine's Media (Paper) Type menu (only if printing from PC is available.).
Make sure that the scanner is not blocked by a torn piece of paper stuck inside the machine.
The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time.
The drum unit may be damaged. Put in a new drum unit.
Please refer to the FAQ "Replace Drum ".
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, DCP-7070DW, DCP-8110DN, DCP-8250DN, FAX-2840, FAX-2940, HL-5440D, HL-5450DN, HL-5450DNT, HL-5470DW, HL-6180DW, HL-6180DWT, MFC-7360N, MFC-7460DN, MFC-7860DW, MFC-8510DN, MFC-8520DN, MFC-8950DW, MFC-8950DWT
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem
Security Enhancement
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem
Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) General Scan Problem Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Tips for Scanning
Copy Quality Problem General Copy Problem Copy Operation Copy Settings / Management
Telephone Problem Telephone Operation Telephone Settings
Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management Tips for Fax
AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™)
Machine problem
Machine Setup / Settings
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Consumables Paper
Cleaning
Product Specification Paper Specification
Windows Support