Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

When receiving a 1 page fax, it prints on 2 pages or a blank sheet ejects afterwards

If the received data is divided and printed on 2 pages or if you get an additional blank page, your Reduction setting may not be correct for the paper you are using.


If you are using the fixed reduction feature, check to see if the reduction ratio is set to ON. (We recommend turning the setting to "AUTO REDUCTION" ON.) 

  1. If the FAX mode key is not illuminated in green, press it.
  2. Press the Menu/Set key.
  3. Press the the up or down arrow key until Fax appears on the LCD and press Menu/Set.
  4. Press the up or down arrow key until Setup Receive appears and press Menu/Set.
  5. Press the up or down arrow key until Auto Reduction appears and press Menu/Set.
  6. Press the up or down arrow key until ON appears and press Menu/Set.
  7. Press Stop/Exit.

If you have the optional paper tray,


  1. Press Menu/Set key.
  2. Press the up or down arrow key until General Setup appears on the LCD and press Menu/Set.
  3. Press the up or down arrow key to choose the tray and press Menu/Set.
  4. Press the up or down arrow key until Tray Use Fax appears and press Menu/Set.
  5. Press the up or down arrow key until the paper tray you are using appears and then press Menu/Set.
  6. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9420CN

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