MFC-465CN
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FAQs & Troubleshooting |
Why are the faxes I send always received with a black vertical line down the page?
- This type of line is typically caused by dirt on the scanner unit.
- The scanner unit is the mechanism that reads the documents that are being sent or copied.
- This problem is usually resolved by cleaning the scanner glass and white plastic with isopropyl alcohol, and a lint-free cloth.
Please follow the instructions listed below:
-
Unplug the telephone line and then the power cord.
When you re-connect these lines later, make sure to connect the power cord first, then the telephone line. -
Lift the Document Cover(1). Moisten a small piece of clean soft, lint-free cloth with Isopropyl alcohol and carefully remove dirt from the scanner glass(2) and white plastic(3) .
- In the ADF unit, clean the white bar (1) and the glass strip (2) under it with isopropyl alcohol on a lint-free cloth.
Do not use isopropyl alcohol to remove dirt from the control panel. It may cause a crack on the panel.
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