DCP-385C
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FAQs & Troubleshooting |
The LCD displays an error code (number). What does it mean?
- These error codes mean the machine problems. In many cases, the machine will require service.
Please refer to the following chart to check the error code displayed on the LCD.
| Error Code | Cause | Solution |
| 10,11,12,1A,1D | There is a problem on the duplex unit. | Please contact Brother Customer Service. |
| 30,31,32,33,34,35,36,37 38,39,3C,3E,3F |
The machine does not work due to a paper jam. | Clear the paper jam. (Please refer to "FAQ's & Troubleshooting" for information on the Paper Feed Problem.) |
| 40,42,43,44 | The internal temperature is too low or too high. | Unplug the machine from the AC outlet and if possible warm or cool the room where the machine is located. |
| 46 | The ink absorber pad is full and needs replacing. | Please contact Brother Customer Service. |
| 48 | There is a problem on the print head. | Please contact Brother Customer Service. |
| 49 | The internal temperature is too low. | Unplug the machine from the AC outlet and if possible warm the room where the machine is located. |
| 4F | There is a problem on the print head. | Please contact Brother Customer Service. |
| 50,51,52,57,5A,5B,5C,5D 5E,6C,6F,70,71,72,73,7A 7D |
The machine does not work due to a paper jam or some sensor problem. | Clear the paper jam. (Please refer to "FAQs & Troubleshooting" for information on the Paper Feed Problem.) If the problem still continues after clearing the paper jam, please contact Brother Customer Service. |
| 8F | There is a problem on the paper feed motor. | Power the machine off and back on. |
| A5,A6,A7,A8,AF | There is a problem on the scanner. | Please contact Brother Customer Service. |
| E0 | There is a problem on the modem. | Please contact Brother Customer Service. |
| E2,E3 | There is a problem on the main PCB. | Please contact Brother Customer Service. |
Related Models
DCP-145C, DCP-163C, DCP-165C, DCP-167C, DCP-195C, DCP-197C, DCP-365CN, DCP-375CW, DCP-377CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-6690CW, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-297C, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-990CW
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