MFC-J5920DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 17/01/2022
  • ID: faq00000156_001

I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.

 

You can also download the software from the Downloads section of this website.

 

Follow the steps below to display the installation screen:

(Windows® 10)

  1. Click File Explorer.

     

    FileExplorer

     

  2. Click This PC.

     

    ThisPC

     

  3. Open the CD / DVD drive.

     

    CDDrive

     

  4. Double-click the start.exe to run the opening screen.

 

(Windows® 2000 / Windows® XP / Windows Vista® / Windows® 7)

  1. Go to My Computer (Computer) and double-click the CD-ROM icon.
  2. Double click on "start.exe".
  3. The CD-ROM installation screen will then be displayed.

(Windows® 8)

  1. On the Start screen, click DownArrow.

    StartScreen_DownArrow

     

    If DownArrow is not on the Start screen, right-click somewhere on an empty spot (1), and then click All Apps from the bar (2).

     

    Start screen

     

  2. Click File Explorer.
     
    File Explorer

     

  3. Open the CD / DVD drive and then double-click start.exe to run the opening screen.
     
    Open CD/ DVD drive and double-click start.exe

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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