Model discontinued. This page is no longer updated.

MFC-3820CN

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 24/09/2015
  • ID: faq00000122_000

I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?

If your Brother machine does not appear in the "Printer List" window of the Print Center or Printer Setup Utility, please follow the directions below to correct the situation.

 

 

  1. Disconnect the cable from the computer and the Brother machine.
    Connect the end of the USB cable directly to the Mac CPU. Connect the other end of the USB cable directly to the Brother machine.
     
    • Restart the computer.
      (Click on the Apple Menu and choose Restart.)
       
      • Open Print Center or Printer Setup Utility.
        In order to locate the Print Center or Printer Setup Utility application, please go to the Utilities folder, located within the Applications folder.
        (Applications -> Utilities -> Print Center or Printer Setup Utility)
         
        • Choose the USB connection type from the drop down menu.
           
          • Select your model printer from the listed items.
             
            • Click Add.
              At this point, you should see your model listed in the main body of the Print Center or Printer Setup Utility window. The driver is now selected and active on the system. You can exit the Print Center or Printer Setup Utility.

 

If the name of the product does not appear in the Printer List of the Print Center or Printer Setup Utility, the Mac does not see the unit. Please be sure that the length of the USB cable does not exceed 6 feet (2 metres) or you may also want to replace the USB cable with another, known working cable.

 
 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-4020C, DCP-8020, DCP-8025D, HL-1030, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2460, HL-2600CN, HL-3260N, HL-3450CN, HL-4000CN, HL-4200CN, HL-5030, HL-5040, HL-5050, HL-5070N, HL-7050N, MFC-3220C, MFC-3320CN, MFC-3420C, MFC-3820CN, MFC-4820C, MFC-580, MFC-590, MFC-8420, MFC-8820D, MFC-890, MFC-9030, MFC-9070, MFC-9160, MFC-9180, MFC-9660, MFC-9760, MFC-9880

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