MFC-6890CDW
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FAQs & Troubleshooting |
I cannot receive a colour fax.
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Make sure the person sending the fax has a fax machine capable of sending colour faxes.
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Replace the colour ink cartridges that are empty or nearly empty, and then ask the other person to send the colour fax again.
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The machine cannot receive a A3 Colour fax. When a A3 Colour fax is sent to your machine, your machine will receive either a A3 mono fax or a A4 Colour fax depending on the Receiving Priority setting.
The default setting is Mono (Max.A3), so the machine cannot receive a colour fax unless the receiving priority setting is Colour (Max.A4).
How to change the Receiving Priority setting;
- Press MENU.
- Press the up or down arrow key to display Fax.
- Press Fax.
- Press the up or down arrow key to display Setup Receive.
- Press Setup Receive.
- Press the up or down arrow key to display Mono/Colour.
- Press Mono/Colour.
- Press Mono(Max.A3) or Colour(Max.A4).
- Press Stop/Exit.
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