MFC-6490CW

FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot receive a colour fax.

  • Make sure the person sending the fax has a fax machine capable of sending colour faxes.
  • Replace the colour ink cartridges that are empty or nearly empty, and then ask the other person to send the colour fax again.
  • The machine cannot receive a Ledger (A3) Colour fax. When a Ledger (A3) Colour fax is sent to your machine, your machine will receive either a Ledger black & white (A3 mono), fax or a Letter (A4) Colour fax depending on the Receiving Priority setting.

 

The default setting is B&W (Max.LGR) [Mono(Max.A3)], so the machine cannot receive a colour fax unless the receiving priority setting is Colour (Max.LTR) [Colour(Max.A4)].

 

How to change the Receiving Priority setting;

  1. Press Menu.
  2. Press the up or down arrow key to choose Fax. Press OK.
  3. Press the up or down arrow key to choose Setup Receive. Press OK.
  4. Press the up or down arrow key to choose B&W/Colour (Mono/Colour).
  5. Press the left or right arrow key to choose Colour (Max.LTR) [Colour(Max.A4)] or B&W (Max.LGR) [Mono(Max.A3)]. Press OK.
  6. Press Stop/Exit.


Related FAQs

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Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-5890CN, MFC-5895CW, MFC-6490CW

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