Model discontinued. This page is no longer updated.

MFC-9760

FAQs & Troubleshooting

FAQs & Troubleshooting

How can I improve the copy quality?

Please clean  the Laser window, the scanner glass and the Corona Wire inside the drum unit.


To clean the Laser Window:

  1. Open the front cover.
  2. Remove the drum unit assembly.

Just after you have used the machine, some internal parts of the machine are extremely HOT! When you open the front cover of the machine, never touch the shaded parts as shown in the diagram below.

  1. Gently clean the Laser window by wiping with a clean soft dry cloth. Do not use isopropyl alcohol.


To clean the primary corona wire inside the drum unit

  1. Clean the corona wire by gently sliding the tab from right to left several times.
  2. Return the tab and snap it into the home position.

If the tab is not at the home position, printed pages may have vertical lines.

To clean the Scanner glass,
  1. Unplug the telephone line and then the power cord.
    When you reconnect these lines later, connect the power cord first, then the telephone line.
  2. Lift the Document Cover. Clean the scanner glass and the white film with isopropyl alcohol on a lint free cloth.
  3. Lift the ADF unit.
  1. Clean the white bar and glass strip under the white bar.
    Moisten a small, clean, soft, lint-free cloth with isopropyl alcohol and carefully remove dirt from the glass cover and the white bar.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9760, MFC-9880

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