MFC-9420CN
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FAQs & Troubleshooting |
How do I clear paper jams?
If paper jams inside the machine, the machine will stop. One of the following LCD messages will appear to tell you where to find the jammed paper.
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"JAM A1" : Paper jam in the standard paper tray (TRAY1).
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"JAM A2" : Paper jam in the optional lower tray (TRAY2).
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"JAM B" : Paper jam inside the machine.
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Do not touch the toner surface of the jammed paper. It might stain your hands or clothes.
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Remove the jammed paper carefully to prevent spreading toner.
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Take care not to stain your hands and clothes. Wash toner stains immediately with cold water.
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Never touch the transfer roller.
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If the paper in the paper tray is creased at the edges, paper jams can occur. To prevent this, please turn the paper over.
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"JAM C" : Paper jam where the paper comes out of the machine.
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