TP-M5000N

FAQs & Troubleshooting

FAQs & Troubleshooting

Setting up the machine

To setup the machine, please follow the steps below:

 

> Connecting the power supply

> Installing the tape cassette

> Installing the ink ribbon cassette

> Installing the paper core holder

 

Connecting the power supply

 

  1. Plug the power cord into the power cord jack on the machine.
    Plug power cord
    Unbundle the power cord before use.

  2. Plug the power cord into the power outlet.

  3. Press the power button (Power button) on the machine to turn it on. The power indicator will illuminate green, and the machine is in standby.

 

Installing the tape cassette

When printing on fabric ribbon, use the fabric ribbon cassette.
* The tape cassette is used in the procedures and illustrations.
 

  1. Open the top cover and bottom cover of the machine. Press the open buttons (1) to open the covers.
    Open buttons

  2. Make sure that there is no slack in the tape cassette.

     

    1. If there is slack in the tape, turn the reel as shown to remove any slack.
      Tape slack

    2. If there is slack in the backing paper, turn the reel in the direction of the arrow to remove any slack.
      Backing paper slack
  3. Make sure that the end of the tape (or fabric ribbon) extends from the tape cassette (or fabric ribbon cassette).
    Tape extends

  4. Hold the tape (or fabric ribbon) cassette with both hands, and then insert it into the machine with the tape (or fabric ribbon) reel toward the back of the machine.
    Insert tape cassette
    Do not directly touch the tape or fabric ribbon with your fingers.

 

Installing the ink ribbon cassette

 

  1. Make sure that there is no slack in the ink ribbon cassette. If there is slack in the ink ribbon, turn the gear in the direction of the arrow to remove any slack.
    Ink ribbon slack
    • Hold the ink ribbon cassette as shown.
    • Do not directly touch the ink ribbon with your fingers.

  2. Install the ink ribbon cassette on top of the tape cassette.
    Align Right arrow on the ink ribbon cassette with Left arrow on the machine.
    Install ink cassette

 

Installing the paper core holder
When printing on fabric ribbon, use the paper core holder designed specifically for that purpose.
* The paper core holder for tape is used in the procedures and illustrations.

 

  1. Remove the rim of the paper core holder.
    Remove rim to install paper core

  2. Adjust the paper core holder to the width of the paper core to be used.
    Use the marks on the paper core holder as a guide.
    Adjust core holder
    • Depending on the width of the tape or fabric ribbon, adjust the paper core holder to the mark indicated below.
      If the paper core holder is incorrectly adjusted, the machine will not operate correctly.
      50-mm-wide paper cores: 50 mark
      38-mm-wide paper cores: 38 mark
      15-mm-wide paper cores: 15 mark

    • If the paper core holder is locked, rotate it in the direction of the arrow until it is unlocked.
      Unlock core holder

  3. Rotate the rim of the paper core holder in the direction of the arrow until it locks into the slot of the paper core holder.
    Lock rim

  4. Slide the paper core onto the paper core holder.

  5. Attach the rim of the paper core holder.
    Firmly attach the rim so that there is no gap between the paper core and the rims of the paper core holder.
    Attach rim
    If there is a gap between the paper core and the rims of the paper core holder, the tape will be incorrectly wound. Make sure that there are no gaps.
    Gap - core and rim

  6. With the lock (1) of the paper core holder on the left, insert it into the machine.
    Insert core holder

  7. Pull the lock of the paper core holder toward you until it locks into place.
    Pull lock

  8. Pull the tape (or fabric ribbon) from the tape (or fabric ribbon) cassette, and then securely affix it to the paper core.
    - When printing fabric ribbon *1
      Double-sided tape is attached to the paper core for fabric ribbon (sold separately).

      Pull out the fabric ribbon, and then peel the backing from the doublesided tape before securely attaching the fabric ribbon.
    pull and affix tape

    • If the tape or fabric ribbon is not securely affixed, it may come off the paper core and be incorrectly wound.
    • Correctly align the tape or fabric ribbon before affixing it. If the tape or fabric ribbon is affixed at an angle, it may wrinkle at the edge of the paper core holder and be incorrectly wound.
      Affix tape correctly
    • When affixing the tape (or fabric ribbon) to the paper core, make sure that the tape (or fabric ribbon) does not attach to the tape (or fabric ribbon) cassette guide (1). Otherwise, the tape (or fabric ribbon) will not wind on the paper core, resulting in a malfunction.
      Tape does not touch to guide

  9. Close the top cover and bottom cover, and then press the set button (Set button).
    Press down on the covers until they click into place.
    When the tape (or fabric ribbon) is installed, a test print is performed, and the tape (or fabric ribbon) is wound on the paper core.
    Look through the small window of the machine at the test-printed tape (or fabric ribbon) wound on the paper core to check the print condition and print position (left and right margins, etc.).
    Good sample Bad sample
    Good sample Bad sample

     

    If the print position is shifted, adjust it by clicking Device settings - Print Position Adjustment of the “Printer Setting Tool”. For details, see “I want to correct a shift in the print position.

    Tape cassettes, fabric ribbon Cassettes, ink ribbon cassettes and paper cores are consumables to be purchased separately.

     

Movie: Setting up the printer

*The video clip is being streamed from YouTube.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

TP-M5000N

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