FAQs & Troubleshooting

FAQs & Troubleshooting

How do I insert/change the paper or label roll?

  1. Pull the cover open lever in the direction shown to open the media roll compartment cover.
    Open the cover
    1 Cover open lever

  2. Insert or remove the paper or label roll.

    Inserting the paper or label roll:
    1. Open the roll guides by lifting the roll guide adjustment lever and pulling both roll guides outwards.
      Insert the media roll into the media roll compartment with the roll feeding from the bottom as shown.
      Roll guides

      1 Roll guide adjustment lever
      2 Roll guide
      3 Print surface (faces outwards on the roll)

      Make sure that both roll guides is properly positioned to prevent the media roll from moving sideways.
      The thermal sensitive side must be on the outside of the roll and installed as shown to print correctly.

    2. While lifting the roll guide adjustment lever, push in both roll guides to the roll width. Insert the media roll so that it is positioned straight in the media roll compartment.
      Roll guides
    Removing the paper or label roll:

    While pushing the roll release lever, tilt one of the roll guides slightly, and then remove the roll. The roll can be removed without changing the position of the roll guides.
    Do not forcefully tilt the roll guides too far. Otherwise, the roll guides could break.
    Remove the paper
    1 Roll release lever
    2 Roll guide

  3. Close the media roll compartment by pressing down on the center of the cover until it locks into place.
    Close the cover
    • When using die-cut label, press the Feed (Feed) button after inserting the media roll.
      The printer will adjust the label to the correct starting position.
    • Use genuine Brother media.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

RJ-2140, RJ-2150

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